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Web Accessibility Policies

QuincyMA.Gov is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. The QuincyMA.Gov web site is regularly tested using leading web accessibility technologies and reviewed by users to verify that this web site is compliant with applicable standards.

To view the City of Quincy's ADA Notice, click here

To view the City of Quincy's ADA Grievance Procedure, click here


About Portable Document Format (PDF)

Some documents on this web site are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest version of Adobe ReaderTM, which is available for free at the Adobe web site (http://www.adobe.com).

However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.


Contact Information

If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you.

We also welcome your questions about this accessibility statement and comments on how to improve the site’s accessibility.

Please contact us by mail: 

City Hall
Information Technology Department
1305 Hancock Street Quincy, MA 02169
Phone: (617) 376-1120
Fax: (617) 376-1122
Hours: 8:00 AM to 4:00PM, Monday - Friday
Or by Email: Webmaster

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Quincywill not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. 

Employment: The City of Quincy does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: The City of Quincy will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Quincy's programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City of Quincy will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in City of Quincy offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of The City of Quincyshould contact the office of Constituent Services, (617) 376-1456 c/o Jay Duca soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Quincy to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. 

Complaints that a program, service, or activity of City of Quincy is not accessible to persons with disabilities should be directed to the office of Constituent Services, (617) 376-1456 c/o Jay Duca.

City of Quincy will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

City of Quincy
Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Quincy.  City's Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Jay Duca
Office of Inspectional Services
55 Sea Street
Quincy MA 02169

Within 15 calendar days after receipt of the complaint, Jay Duca or his designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, Jay Duca or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City of Quincy and offer options for substantive resolution of the complaint.

If the response by Jay Duca or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Solicitor or his designee.

Within 15 calendar days after receipt of the appeal, the City Solicitor or his designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Solicitor or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by  Jay Duca or his designee, appeals to the City Solicitor  or his designee, and responses from these two offices will be retained by the City of Quincy  for at least three years.

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